Launch Process

Last Updated October 29, 2024

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Locance provides you with the tools required for successful launch, starting with access to the Locance Customer Portal. The portal enables you to learn and launch in as quickly as a few days but may vary according to your internal development cycles and time frames. A dedicated Customer Success Manager is assigned to guide your development and integration process. An overview of the general process is as follows:

1. On-Boarding

Portal Registration

• Primary contact registration
• Register and manage users and roles
• Configure secure access through Server IP addresses
• Obtain Client ID/Service ID credentials and account setup

Developer Tools and Portal Access

• Review tutorials, resources, and developer tools
• Access demos, best practices, and implementation guidelines
• Begin learning and interacting with the API
• Manage your account

Customer Success Coordination

• Implementation kick-off meeting
• Review use case requirements and launch timelines

2. Integration & Development

• Review best practices for applicable use case
• Define and provision compliance logic
• Dedicated customer success guidance

3. Service Launch

• Confirm integration complete
• Review transaction logging and error case handling
• Confirm compliance logic and messaging
• Production credentials provisioned

4. Post-Launch Operations Support

• Performance and usage reporting
• Implementation fine-tuning and optimization
• Ongoing support